Kennels & Cattery Terms and Conditions
Reception Opening Hours
Mon, Tue, Thur, Fri, Sat, 9am – 4pm.
Sunday and Bank Holidays, 9am – 12pm.
Wednesday, closed all day.
Annual dates of closure:
Dukesmead is closed to the public in early February and mid November (please check our Opens in new windowFacebook page for updates).
We are closed for drop off and collection on Christmas Day, Boxing Day, New Years Day and Easter Sunday.
Check-in & Check-out
Check-in/check-out is strictly by appointment so that we can provide a personal service for each individual pet.
A day’s boarding will count up till 12noon the following day or subsequent days. Check-out appointments must therefore be made before
12noon on the last day of boarding to avoid incurring an additional day charge.
Out of Hours check-in/check-out appointments may be arranged outside of opening hours if absolutely necessary - subject to availability -
by prior arrangement only and additional charges apply.
Annual vaccinations & Parasite prevention
All pets admitted for boarding MUST be accompanied by proof of up to date vaccinations, for dogs this includes Kennel Cough*1 vaccination.
Dogs are required to have a current vaccination against Kennel Cough, although it is not a compulsory vaccination, for the protection of
other dogs boarding at Dukesmead.
Pets WILL NOT be accepted if not covered by ALL required vaccinations. Please also ensure your pet is up to date with flea and worming
treatment.
*1 Please note that Kennel Cough is a live vaccine and therefore must be given by a vet no less than 2 weeks prior to boarding.
Medical Conditions & Medication
We must be informed of any existing medical conditions your pet may have and/or of any prescribed medication so that we can tailor our
care to your pet’s specific needs. Our staff are trained in administering medication and injections if necessary.
Feeding & Special Diets
Cats and dogs are fed twice daily - unless specified by the owner, Changes in routine and environment can be stressful to our pets so we
recommend maintaining continuity with their diet. Please note there is no fee reduction for clients providing their own food. We will try to
give your pet the equivalent to his/her normal diet.
Walking
All dogs of a good temperament are lead walked in the local countryside daily, unless specified by owners not to. Very elderly or
infirm dogs will be treated with the utmost care when walked, please inform us if your dog is unable to manage a normal walk. It is vitally
important that we are informed if your dog’s temperament is not good. Owners may request for their dog to be socialised with other dogs
while boarding.
Bedding, Blankets, Toys and Other Belongings
We supply bedding but if you wish to bring your pets own bedding unfortunately we cannot guarantee its safe return. You may bring in a
favourite toy or item of your pet’s. All belongings left on the premises are left entirely at the client’s risk.
We reserve the right to throw away any belongings that become soiled with urine or faeces, for health and hygiene reasons.
We regret that we cannot accept bean bags, crates or excessively large beds. All bedding, blankets, toys and belongings must be clearly
marked with the clients name and pets name.
License & Insurance
We are licensed and fully insured and certificates of insurance are displayed in the reception.
Illness & Vet visits
In the event that of your pet becoming ill or injured, our veterinary surgeons are on call 24 hours should your own vet be unavailable. Any
vet fees incurred while your pet is boarding with us will remain the responsibility of the pet parent/owner.
If your pet passes away whilst in our care, we will do our utmost to keep his/her body in cold storage so you can make any decisions on
your return.
Booking Terms & Payment Fees
All fees are charged on a daily basis, commencing from the day of arrival. If collection is before 12 noon no fee is charged for the
last day. Fees are payable either in advance or on departure as agreed at the time of booking. No animal will be released until full payment
is made. The dates actually booked and confirmed on delivery shall be paid in full in the event of early collection. Payment is to be made
by card or cash. All prices are subject to change without notice. A 50% NON REFUNDABLE and NON TRANSFERABLE deposit is required to secure
all bookings.
Data Protection
We ask you to provide certain personal data (e.g. name and contact details) and your pet’s data so that we are able to run the business
of pet boarding and so that we are able to contact you in the event of an emergency whilst your pet is staying with us. Your data is stored
so as to be available for your pet’s next visit. You can ask at any time for your data to be deleted. Our full GDPR policy can be made
available on request.
We reserve the right to refuse entry to any boarders at our discretion and no monies will be refunded.
Agreement
If I fail to collect my pet(s) within 14 days of the due date of collection, | give the owner of the above business the authority to
re-home my pet(s) without further reference to me, provided that I have not made arrangements over the phone or in writing for the
boarding period to be extended.
I undertake to abide by these terms and conditions on every occasion that my pet(s) is/are boarded on these premises.
I consent that whenever necessary to my pet/pets being examined and treated by a veterinary surgeon.
I consent to photos being taken of my pet(s) and for them to be posted on social media.
Pets Name:-
…
Email address ** :-
…
Phone Number *** :- …
Full Name:-
…
Signed:-
…
Date:-
…
* These terms and conditions are subject to change without notice from time to time at our sole discretion.
** I consent to the email address provided being used part of Dukesmead’s mailing list.
*** I consent to the phone numbers provided being stored and used to contact me in relation to my pets boarding.